Commending an Employee

The department encourages the public to commend officers for excellence and positive interactions. Citizens may write a letter or email their comments to or fill out the form below and email it to us. When doing so, it’s important to include the name of the police officer(s) or other employee(s), and the specifics of the incident. The incident will be reviewed, and the police officer or employee will be notified and will be recognized through the CTPD recognition program.

Citizen Complaint Process

A citizen complaint, and its subsequent investigation, causes police to examine the services provided to our community and to make necessary improvements in delivering police services. Community policing depends on a working partnership between police and the citizens and businesses we serve. When problems arise, our goal is to resolve the issue quickly and courteously. Complaints may be expressed through several options: in person, mail, email or telephone. Citizens are welcomed to also download the complaint form online below and return it in person, mail, fax or email. Please call the police department at (304)-725-2714 if you have any questions or need assistance filling out or submitting the form. All complaints are investigated in a timely fashion and the complainant will be notified of the results and findings of the investigation. Thank you for taking the time to let us know how the Charles Town Police Department can improve police services.

Commendation/Complaint Form